Providing exceptional customer care is one of the keys to maintaining good customer relations. Our state-of-the-art customer care center has the technology and personnel to meet the expectations of today's demanding consumers. Our dedicated customer care representatives will treat your customers as if they were our own. Here are just a few of the customer care solutions we offer:

Telephone Customer Service
Even with today's e-mail and online chat options, most customers still prefer to talk to a live person. Our highly-trained customer care representatives can answer inbound telephone calls, take orders, and field customer questions. We can also provide outbound telemarketing services.

E-mail Customer Service
With today's widespread use of e-mail, most organizations like to provide their customers with the option of e-mailing customer service. Our customer care representatives can retrieve and answer your incoming e-mail, and if necessary, forward specific types of messages on to your staff for further attention. As with telemarketing services, we also provide outbound e-mail marketing services.

E-mail Autoresponders and Fax-on-Demand
For automated responses to frequent customer care questions, we set up e-mail autoresponders and/or fax-on-demand systems to provide your customers with customer care documents. Autoresponders and fax-on-demand can be used to supplement and, in rare cases, even replace live customer service solutions.

Live Online Customer Service Chat
Providing your web customers with the option of live online customer service chat is a great way to increase web orders by providing web visitors with immediate feedback while at the same time reducing your toll-free telephone bill. We add chat capability to your web site quickly and easily using our exclusive, proprietary Woperator^TM Live Web Operator Chat technology.

Toll-Free Numbers
Don't have a toll-free number or need an additional toll-free number? No problem. We can provide toll-free numbers for you.

Customer Care History
Customer care is only as good as the customer information available to the representatives handling customer care requests. With our exclusive Pierpoint-Martin BackOffice^TM, our customer care representatives can quickly pull up detailed customer support history and order information for any customer. If you are transitioning from another provider, we can usually import your existing customer support history and order information into our system.

Customer Care Reports
Using our exclusive Pierpoint-Martin BackOffice^TM, you can review the order and customer care history of any customer at any time of the day or night via the web.

Bilingual Customer Service
To better serve the growing Spanish-speaking market, we can provide bilingual English and Spanish-speaking customer care representatives to answer telephone, e-mail, and on-line chat inquiries from your customers.